Enquiries & Feedback
“ All enquiries and feedback can be made using the Online Enquiries & Feedback form or via our Customer Care hotline at 1-300-88-GASM (4276) You may also visit or write to us at our Kuala Lumpur office. ”
How You Can Submit An Enquiry / Feedback:
- Online Enquiries & Feedback
- Walk-in Enquiries & Feedback
- Written Enquiries & Feedback
- Phone-in Enquiries
In the event that problems cannot be resolved instantaneously, we will aim to respond within 24 hours on receipt of your enquiry or complaint.
When making complaints, please furnish us with the complaint details and your personal details such as your name, address and contact number.
Online Enquiries & Feedback
For a quicker way of submitting your enquiries and feedback, please use our Online Enquiries & Feedback form. Your message will be attended to by the responsible department, and the appropriate action will be taken as soon as possible.
Walk-in Enquiries & Feedback
You can always visit us at Kuala Lumpur office, if you require any further assistance. We also welcome any complaints and we will attempt to attend to your inconveniences the soonest we can.
Your enquiries or feedback will be filed and logged and you will be advised on the estimated resolution time. For queries that can be resolved immediately, our Customer Care representatives will guide you through to troubleshoot your problems.
In cases where we are not able to resolve the problems within the proposed date, we will recommend an alternative solution.
Your views, concerns and comments are essential towards bettering our services.
Written Enquiries & Feedback
We also accept written feedback from our customers. Written feedback can be addressed to any of our Kuala Lumpur office.
Your complaints will be filed and logged and the appropriate action will be carried out as soon as possible.
If you have any problems or complaints regarding your Gas Malaysia account or your bills, we will get back to you within 5 working days from the date of receipt. You will be notified on the action taken until the issue is resolved.
Our friendly Customer Care representatives handle all calls concerning enquiries and feedback. Call us on our hotline at 1-300-88-GASM (4276) and we will try to troubleshoot your problems immediately.